Shipping Policy

Thank you for shopping with pureawear. We work with trusted third-party fulfillment and shipping partners to produce and deliver your orders.

Order Processing

Because our products are made to order, please allow 2–5 business days for your order to be processed and prepared for shipment. Once your order has shipped, you will receive a confirmation email containing tracking information when available. Please note that business days do not include weekends or holidays.

Shipping Times

Estimated delivery times may vary depending on your location, shipping method, and carrier. Typical delivery times are:

United States: Approximately 5–10 business days after processing
International: Approximately 7–20 business days after processing

These delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs, or other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your order and delivery location. Any applicable free-shipping promotions will be clearly stated on our website and may be subject to specific terms.

Tracking Information

Once your order has shipped, tracking information will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation. If your tracking information has not updated after this period, please contact us at support@pureawear.com.

Address Changes

Please make sure your shipping address is correct before completing your purchase. If you entered an incorrect address, contact us as soon as possible at support@pureawear.com. We will do our best to update the address before your order enters production or fulfillment. Once an order has been shipped, we may be unable to change the delivery address. pureawear is not responsible for orders delivered to an incorrect address provided by the customer.

Delayed or Lost Packages

While we do our best to ensure your order arrives on time, shipping delays can occasionally occur. pureawear is not responsible for delays caused by shipping carriers, customs, weather, holidays, incorrect addresses, or other circumstances beyond our control. If your package appears to be lost or has not arrived within a reasonable timeframe, please contact us at support@pureawear.com, and we will do our best to assist you.

International Orders

International customers may be responsible for customs fees, duties, taxes, or other charges imposed by their country. These fees are not controlled by pureawear and are the responsibility of the customer.

International delivery times may vary depending on customs processing and local postal services.

Multiple Items in an Order

If your order contains multiple products, your items may arrive in separate packages depending on where and how the products are fulfilled. You may receive multiple tracking numbers for a single order.

If you have any questions about shipping or your order, please contact us:

pureawear
Email: support@pureawear.com

We appreciate your support and thank you for choosing pureawear.