Refund Policy

At pureawear, we want you to be happy with your purchase. If there’s an issue with your order, we’re here to help.

Returns

Because our products are made and fulfilled specifically for each order, we generally do not accept returns or exchanges due to incorrect size, color preference, or change of mind. Before placing your order, please carefully review our size guide and product details to ensure you select the correct size and style.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item
Photos of the packaging, if applicable

Once we review the issue, we may offer a replacement or refund. For approved manufacturing or fulfillment issues, you will not be responsible for return or replacement shipping costs.

Incorrect Size or Fit

We are unable to offer refunds or exchanges simply because an item does not fit as expected. We strongly recommend checking our size chart before ordering. If you are unsure about sizing, please contact us at support@pureawear.com before placing your order.

Order Cancellations

Orders may enter production shortly after being placed. Because of this, cancellation requests must be submitted as soon as possible. Once an order has entered production or fulfillment, we may be unable to cancel or modify it. If you need to request a cancellation, please contact us immediately at support@pureawear.com with your order number.

Refunds

If your refund is approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account after the refund has been processed. Processing times may vary depending on your bank or payment provider.

Lost or Stolen Packages

We are not responsible for packages that are confirmed as delivered by the shipping carrier but are subsequently lost or stolen. If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier. If you believe your package was lost during transit, please contact us at support@pureawear.com so we can help investigate the shipment.

If you have any questions about your order, returns, or this policy, please contact us:

pureawear
Email: support@pureawear.com

By placing an order through our website, you acknowledge and agree to the terms of this Return & Refund Policy.